Last updated: 5 February 2026
This Privacy Policy explains how Gazela Mistica Transfers Lda (“we”, “us”) collects, uses, and shares information when you use the Ceeklo mobile app (the “App”).
1) Who we are
- Controller: Gazela Mistica Transfers Lda
- Address: Rua Angra do Heroísmo, 7 – 1 DTO, Casal de Cambra, Sintra, Portugal
- Email: support@ceeklo.com
2) Information we collect
A. Account and profile
- Name, email, phone number
- Driver details you provide (vehicle type, license plate, and other profile information)
B. Identity and compliance documents (if you upload them)
- Photos/scans of documents you submit (e.g., driving licence, ID, insurance, required certificates)
- A driver selfie/photo (if required for verification)
- Verification status and related notes (e.g., approved/pending)
C. Location data
- Precise location (GPS) while you use the App for accepting jobs, navigation, and confirming pickups/deliveries
- If enabled, background location to support features like availability, live tracking during an active job, and operational support
D. Operational and delivery data
- Job/shipment events (pickup/drop-off timestamps, status updates, proof of delivery indicators, scanned codes where applicable)
- Support messages you send to us
E. Device and app data
- Device model, OS version, app version, language
- IP address, diagnostics, crash logs, performance data
F. Notifications
- Push notification tokens to send job alerts and important updates
G. Payments (if applicable)
- If we pay drivers through a payment provider (e.g., Stripe), we may store identifiers needed to manage payouts (e.g., a connected account ID)
- We do not store full card or bank details inside the App if handled by the payment provider
3) How we use your information
We use your information to:
- Create and manage accounts
- Verify eligibility and documentation where required
- Provide dispatch, routing, pickup/drop-off confirmation, and proof-of-delivery workflows
- Support live location features during active work (e.g., ETA, tracking, operational support)
- Communicate with you (push notifications, service messages)
- Provide customer support and investigate issues
- Improve the App, fix bugs, and maintain security
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations
4) Legal bases (GDPR)
When GDPR applies, we process data under these bases:
- Contract: to operate the platform and provide App features
- Legitimate interests: to maintain safety, prevent fraud, and improve reliability
- Legal obligation: where we must comply with laws/regulations
- Consent: for optional features where required (e.g., background location permissions)
You can withdraw consent at any time in your phone settings (permissions).
5) How we share your information
We may share information with:
- Merchants/customers as needed to complete services (e.g., driver name, ETA, delivery status; limited contact details if necessary)
- Service providers (hosting, databases, analytics/crash reporting, support tools, email/SMS/push services) to operate the App
- Payment providers for onboarding and payouts (if applicable)
- Authorities if required by law or to protect rights, safety, and security
We do not sell your personal data.
6) Data retention
We keep data only as long as necessary:
- Account and operational records: while the account is active and afterwards as needed for legal/accounting/defense of claims
- Location data: for the minimum period needed for operations, disputes, and safety (typically tied to job history)
- Verification documents: while needed for compliance and platform safety, then deleted or anonymized when no longer required
7) Security
We use reasonable measures to protect data (access controls, encryption in transit, secure storage). No system is 100% secure, but we work to reduce risk.
8) Your rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Object to processing or request restriction
- Request data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with your data protection authority
To exercise rights, contact: support@ceeklo.com
9) International transfers
If data is processed outside your country (e.g., outside the EU/EEA), we use appropriate safeguards where required (such as standard contractual clauses).
10) Children
The App is not intended for children. You must be at least 18 (or the legal driving age in your region) to use the App.
11) Changes to this policy
We may update this policy. If changes are significant, we will notify you in the App or by other appropriate means. The “Last updated” date will change.
12) Contact
Gazela Mistica Transfers Lda
Rua Angra do Heroísmo, 7 – 1 DTO, Casal de Cambra, Sintra, Portugal
Email: support@ceeklo.com